What an AI agent can read and write across ServiceTitan — and a build that proves it. An agent works the API directly, so a phone call becomes a booked job on your board with nobody re-typing anything.
ServiceTitan has one of the deepest, most open APIs in field service — which is what lets an agent go this far end to end.
| Area | What the agent does | Access |
|---|---|---|
| CRM | Look up a caller by phone; create customers, contacts, and service locations | Read · Write |
| Jobs (JPM) | Read the job-type catalog; create and schedule jobs with a summary | Read · Write |
| Scheduling & dispatch | Read availability, zones, and capacity; place appointments | Read · Write |
| Estimates & pricebook | Pull pricebook items; build and send estimates; chase open ones | Read · Write |
| Invoices & payments | Read balance status; send payment links; follow up | Read · Write |
| Memberships | Read membership status; renew recurring services | Read · Write |
| Settings | Business units, tag types, cancel reasons — so it books to your config | Read |
We shipped an AI intake agent for a multi-state home-services chain — it answers every call, qualifies the job, and books it into ServiceTitan, end to end.
Read the build, step by step →We map it to what the API can actually do.